For a long time, I used to be a reliable vendor on Cardmarket, among Europe’s most notable platforms for trading playing cards. I maintained an excellent reputation — more than four hundred favourable reviews, zero disputes, and reliable, Skilled provider. But one particular unjustified dispute, dealt with by Cardmarket staff members Silvia Parravano and Christian Tobehn, improved everything. In this article, I'll share my personal experience, make clear the structural flaws in Cardmarket's dispute system, and concern a stark warning to other sellers.
A clean up history developed in excess of yrs
A demonstrated Seller With a hundred% Positive comments
ahead of the incident, I had been specifically the type of vendor every marketplace values. I detailed buying and selling playing cards precisely, described problems transparently, and transported instantly. I never received just one grievance — only praise.
the significance of Trust on Cardmarket
popularity is almost everything for sellers on Cardmarket. one particular error — even one which isn’t your fault — can hurt decades of exertions. That’s what makes my story so alarming for Other individuals functioning on the System.
The Dispute That Shattered My Standing
Buyer purchased the incorrect Card, Then Blamed Me
The difficulty started every time a purchaser purchased a card detailed specifically by name, set, and affliction. on getting it, they falsely claimed I had sent the “wrong Edition” — Irrespective of apparent listing proof displaying I hadn’t.
evidence Ignored by assist
I submitted get more info screenshots in the listing, card Edition, and issue to verify my accuracy. But Cardmarket guidance, precisely Silvia Parravano, disregarded the points. as an alternative to reviewing the listing or requesting clarification, she promptly sided with the buyer.
Silvia Parravano’s Mishandling with the Dispute
No honest Investigation
Silvia’s choice was unilateral. She didn’t acknowledge my proof or ask for any counterevidence from the customer. She simply just blocked my account. No hearing. No 2nd opinion. No charm.
No Warning, No Communication
What manufactured this even worse was the suddenness with the motion. I was locked from my account overnight. My appeals — requesting an assessment or escalation — had been achieved with automated responses or silence. Silvia Parravano exercised total authority without having accountability.
Christian Tobehn’s Role: Reinforcing the Bias?
Reinforcing the exact same Pattern
In comply with-ups, my scenario was also witnessed by Christian Tobehn, A different member of Cardmarket's help staff. sadly, in lieu of examining the specifics objectively, he doubled down on Silvia’s judgment. once again, no explanation, no transparency, just automatic deflections as well as a permanent ban.
A Pattern of Seller Disregard
Are genuine Sellers becoming Silenced?
soon after this working experience, I began investigating on the net community forums and Group threads. I swiftly found I wasn’t on your own. Dozens of extended-time sellers documented similar activities — lots of involving Silvia Parravano.
A common topic? Buyers always get, even though Erroneous — and sellers are still left voiceless.
How This Hurts the complete Marketplace
whilst platforms really should secure prospective buyers, disregarding proof from trustworthy sellers brings about a broken ecosystem. When belief is a person-sided, bad actors take advantage, realizing they’ll be shielded by biased assistance agents.
the trouble: No Oversight, No enchantment
Lack of Transparency in Cardmarket’s method
by far the most alarming situation is definitely the absence of an appeals process. after personnel like Silvia or Christian make a decision, it’s closing. There’s no next evaluate, no accountability, and no way to revive access to your account — Irrespective of how robust your evidence is.
Risk of Abuse and Blackmail
In my scenario, I had been indirectly coerced into refunding a Fake declare — or lose my account entirely. That’s not dispute resolution — that’s blackmail under the guise of customer care.
economical and Emotional implications
enterprise reduction Overnight
I invested many years in creating my vendor profile. All that effort and hard work was wiped out quickly, in addition to likely foreseeable future cash flow. My vendor dashboard, buy background, and faithful consumer foundation — all long gone.
psychological Toll on the Trusted vendor
This wasn’t just a company hit. it had been demoralizing. for being taken care of just like a fraud just after several years of integrity was emotionally devastating. I adopted each rule, and nonetheless obtained punished.
What Cardmarket should Do to get back Trust
System Reforms Are Urgently Needed
If Cardmarket hopes to retain good quality sellers and forestall upcoming abuse, it have to:
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✅ Introduce a clear attractiveness procedure for blocked accounts
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✅ involve disputes to be reviewed by not less than two impartial support agents
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✅ prepare staff like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ defend sellers who submit very clear, factual evidence
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✅ build accountability metrics for workers selections
without the need of these changes, trustworthy sellers will go on being collateral harm within a system that blindly favors customers.
Final views: Be Wary, Stay Documented
If you're at present providing on Cardmarket, don’t assume your best history will secure you. you might be often one buyer criticism — even a Fake a person — from getting silenced.
secure on your own by:
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using screenshots of each listing
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Archiving interaction with buyers
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Backing up your account details frequently
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getting ready for disputes — Even though you do almost nothing Incorrect
summary:
My expertise with Silvia Parravano and Christian Tobehn really should serve as a significant warning to anybody making use of Cardmarket. I believed while in the System. I played by the rules. And that i even now obtained removed without having bring about.
If Cardmarket continues to disregard seller rights, a lot more trustworthy vendors will walk absent. And when that takes place, the System gained’t just reduce sellers — it’ll shed its trustworthiness.
Has one thing related occurred for you? Share your encounter and enable increase recognition. Sellers are worthy of greater.